Note: This app requires that customer lists be enabled in your Zendesk Support account.

Send email campaigns to targeted list of customers and proactively communicate and follow up with your customers. Connecting Zendesk Support and Mailchimp enables you to communicate with your customers in a way that’s more personal.

Anticipate your customers’ questions and needs by going to them instead of waiting for them to come to you—making customer conversations more meaningful, personal, and productive.

With the Mailchimp Campaign app, you can compose and send a variety of emails to a targeted segment of your customers, from within your Zendesk Support account. Specifically, you can:

• Start a new email campaign by selecting an existing Mailchimp email template or creating a new one
• Select a list of customers from Zendesk Support to email

Also, check out the Mailchimp Activity app to give your support team a list of all email campaigns delivered to a customer, right on the ticket page.

How Mailchimp works:

More than 4 million people use Mailchimp to create, send, and track email newsletters. Create signup forms that match your brand’s look and feel, and send your subscribers product updates, event invitations, announcements, or editorial content. Use our reports to improve your campaigns and learn more about your subscribers. Best of all? Mailchimp is free for lists of up to 2,000 subscribers.

By enabling this app, you agree to the Built by Zendesk Terms of Use.