TaskCall is an incident response and management service that helps organizations digitize their operations and reduce downtime costs to the minimum by mobilizing their response effort and streamlining stakeholder communication. With our in-depth analytics, companies can find crucial vulnerabilities in their infrastructure and work towards long term efficiency.
The TaskCall Zendesk app is designed to streamline the customer service process and enhance the capabilities of Zendesk. Customer support agents can be automatically notified when urgent tickets are raised by customers. Incidents can also be triggered manually on any TaskCall service. The content of the ticket can be converted into incidents that can be used to bring on IT-Ops and Dev-Ops teams into the response process.
Incidents can be acknowledged, resolved and reassigned from within the Zendesk console. Users can also add responders and run response sets to mobilize the response effort, post status updates to keep stakeholders up-to-date with the progress of addressing the raised ticket, and add notes to help the supporting teams get more context of the issue.