Group Rules

Automatically set Brand, Form and Support Address by an agent's Default Group.

Preview image of app

How Group Rules Works

Group Rules is an app that stores a set of rules in Zendesk's Custom Objects. As an admin, you can create rules in the navigation bar application. These rules will bind selected Forms, Brands and Support Addresses to an agent's default group. A background application will apply these mapping rules whenever an agent creates a new ticket.

Features

Automatically set the following ticket fields, based on an agent's default group: * Ticket Brand

  • Ticket Form

  • Ticket Support Address

Group Rules also features a Debugging Mode which will show up in the New Ticket Sidebar. The Debugging App displays the data that the new ticket was populated with.

Use Cases

This app is intended to help businesses that host multiple brands in their Zendesk Setup. Based on an agent's default group, this app will set a ticket's Brand, Form and Support Email Address.

  • When an agent in Group 'Orange Events' creates a new ticket, automatically set the support address to 'orangeevents@example.com'.

  • When an agent in Group 'Avocado Analytics' creates a new ticket, automatically set the ticket form to 'Analytics'

  • When an agent in Group 'Banana Support' creates a new ticket, automatically set the ticket brand to 'Acme Banana Ltd.'

App Requirements

  • Zendesk Custom Objects

  • At least one Ticket Group

  • At least one Ticket Brand

  • At least one Ticket Form

應用程式詳細資料

相容於
Support
安裝總數
Less than 5
作者
Robert Schwarz
版本
1.0.1
價格(美金)
Free 14-day trial, then $10.00 per month

直接在你的帳戶裡安裝的應用程式

公眾評價

已經安裝程式了嗎?

我們非常歡迎回饋。 成為第一個留下評論的人。

在Marketplace上獲得應用程式

發掘如何將你的應用程式放上數碼貨架