Support your customers with call center software
What is call center software?
Call center software (or contact center software) helps customers reach businesses for their support needs. Phone support allows for customers to communicate with call center support teams across multiple channels—including email, live chat, social media and even text messages. Zendesk Talk is call center software embedded in the Zendesk Support ticketing system. Talk allows customer support teams to provide personal, productive phone support within an omnichannel customer journey. Talk helps growing service teams resolve issues faster, measure and improve phone support operations, and deliver better customer experiences across channels.
Empower your call center agents
Measure call center metrics
Step in the right direction
Build a cloud call center with Talk. Embedded in the Zendesk Support ticketing system, it’s the only phone support solution native to Zendesk. Talk helps growing support teams resolve issues faster, measure and improve phone support operations, and deliver better customer experiences across every channel. It’s easy to setup and fully cloud-based, Talk allows teams to get up and running with full call center functionality in minutes, without engaging IT, hiring additional technicians, or managing new vendors.
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Before you go
See how investing in call center software is the primary goal for support teams keeping everything together.