Help desk ticketing system

When it comes to customer satisfaction, we know that customers want to resolve issues seamlessly on the platform they prefer. That doesn’t mean chat agents have to stumble through multiple information silos to reach them. Zendesk Support is designed to seamlessly connect your customer support team with customers across all platforms. Our omnichannel ticket system is designed to keep the conversations with customers going on any channel without losing context. And with Zendesk live chat software, customers will experience quality customer service on their preferred platform, whether it's through email or a chat session on Facebook Messenger. Beyond improved customer satisfaction, Zendesk’s ticket support system software is also a dream for chat agents who get a comprehensive view of the entire customer journey, so they can stop searching for information and start chatting. The centralized hub makes it easy for managers and admins to track their team’s performance metrics, KPIs, and SLAs across the customer experience.

Beyond having a centralized hub for seamless workflow, Zendesk software makes it easy for your team to identify issues as soon as they arise. With its built-in issue tracking system, specific issues being raised by customers can be easily seen and flagged for the support team. Whether engineers need to bug track a problem or your chat team creates a self-service solution with help desk software, by identifying problems early, your team can take action swiftly to ensure customer satisfaction isn’t interrupted.