Start with AI that already understands your industry. Industry Agents come ready to take on the work your teams handle every day, helping you serve customers faster, resolve more and get more value from AI from day one.
Zendesk’s service intelligence and customer interaction data help agents understand industry-specific needs and workflows from day one.
Connect to the systems you use
Connect Industry Agents to the business systems your teams rely on, from storefronts and inventory to billing, delivery, returns, and customer data.
Personalize the experience across channels
Support discovery, purchase, delivery, billing, returns, and other high-value moments with customer context and branding carried throughout.
Improve business outcomes
Learn from every interaction to improve service, protect revenue, reduce manual work, and give teams more time for complex customer needs.
FOR ECOMMERCE TEAMS
One AI workforce for the entire ecommerce journey
From product discovery to post-purchase support, help shoppers find the right products, complete checkout, track orders, and resolve returns, refunds, and exchanges. Give customers faster, more helpful experiences at every step of the journey.
“The goal was to fully integrate all of our support services, chat, ticketing, and eventually phone, in the same application. I did my due diligence researching vendors, and Zendesk had the best product.”
“We’re no longer dependent on the customer making the right choice at the beginning of the conversation. Now there’s AI behind it, trying to find out what the customer actually needs.”
“The goal was to fully integrate all of our support services, chat, ticketing, and eventually phone, in the same application. I did my due diligence researching vendors, and Zendesk had the best product.”
“We’re no longer dependent on the customer making the right choice at the beginning of the conversation. Now there’s AI behind it, trying to find out what the customer actually needs.”
“The goal was to fully integrate all of our support services, chat, ticketing, and eventually phone, in the same application. I did my due diligence researching vendors, and Zendesk had the best product.”
Industry Agents are prebuilt AI agents designed around the workflows, systems, and customer needs common to a specific industry.
Industry Agents can support work across growth, sales, marketing, service, and operations. They connect to the systems your business already uses and help move common requests forward.
Industry Agents come with expertise for repeatable industry workflows. Custom Agents are built for the policies, processes, and exceptions unique to your business.
Industry Agents connect to Zendesk and the business systems your teams already use. The available connections depend on the industry workflow and product configuration.
Industry Agents handle approved workflows and pass requests to the right person when human support is needed. The conversation context and work completed remain available for a smoother handoff.
