Mobile ticketing system

Customer service support with no strings attached

Great customer support should be tied to the customer. Not the computer, fancy headset, or even a particular day or problem. Zendesk Support’s mobile ticketing system has native mobile apps that are built for team leaders, agents, IT, or anyone who doesn’t want to take the “help desk” literally. Agents can catch up with tickets, clean up their queue, and free up their workflow (and mind).

Mobile management

Support from your iPhone and Android:

  • 向代理傳送通知提醒,告知關於分配給他們的工單的最新情況
  • 即時建立新工單,用巨集快速更新
  • 用搜尋和電郵中的深度連結可立即移至正確的工單
  • 透過視圖對佇列進行篩選,撥動可輕鬆移到下一張工單

Tablet triage

Support from your iPad:

  • 撥動即可快速優先分配或回覆工單
  • 可完整存取的報告和分析功能讓您相對關鍵績效指標保持遙遙領先
  • 使用代理儀表板來獲得個人或團隊佇列的概述

Wherever they roam

Research shows that people simply don’t want to go out of their way to get the support they need. That’s why it’s important to stay close by—even when your customers are blazing new trails across new media. Zendesk’s support channels let everyone— from teenagers to grandmothers—get support on the channels they prefer and love.