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Email Based Ticketing System

Email based ticketing system

Email madness

Let’s face it. You’re busier than ever. Emails sometimes get lost in the cracks. And sometimes that email — that gets lost — happens to be an urgent inquiry. Oops. Now you have an emergency on your hands and one unhappy customer. That's where Zendesk Support comes in.

正確的選擇

Zendesk Support is a beautifully simple email based ticketing system for tracking, prioritizing, and solving customer support tickets. We put all your customer information in one place. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal. Nothing ever get lost.
Zendesk Support's ticketing system example

最佳實務

Set agents up for success:
  • Start with our built-in best practices and customize to fit any workflow, from simple to the most complex
  • Create and share macros in order to quickly respond with a standard response and set of actions to common requests
  • Customizable views let agents see their queue based on ticket status, assignee, group, or other conditions
  • Coordinate your team’s efforts with scheduled business hours, time tracking, and SLAs measured to the minute to ensure you don’t miss a beat

瞭解最適合您的 Zendesk 計劃。