The future of IT

IT provides the core foundation that all good customer and employee experiences are built upon.

Article | 4 min read

The future of work for IT teams is supporting hybrid workforces

IT teams don’t always get the credit they deserve for keeping the company running smoothly; they also don’t always have the tools they need to work effectively and provide a seamless experience.

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Employee Experience Trends Report
Guide | 1 min read

Employee Experience Trends Report

Our Employee Experience Trends Report explores how over 90,000 global companies are harnessing the collective power of their people to get ahead.

Futurum report: How investing in the right digital solution improves CX
White Paper | 1 min read

Futurum report: How investing in the right digital solution improves CX

Futurum Research reveals why leading brands are investing in new technology and how the Zendesk platform sets itself apart from other enterprise solutions.

Deliver better customer and employee experiences with Zendesk and Amazon AppFlow

Deliver better customer and employee experiences with Zendesk and Amazon AppFlow

We’re excited to announce that Amazon AppFlow now allows teams to easily create bi-directional data flows with Zendesk for smarter customer and employee experiences.

CX is at a digital tipping point—here’s what IT leaders can prepare for
Article | 5 min read

CX is at a digital tipping point—here’s what IT leaders can prepare for

As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.

Delighting customers with modern customer experiences
Article | 5 min read

Delighting customers with modern customer experiences

The customer has changed and so have their expectations on what customer experience means to them.…

Addressing customer experience from the CIO perspective
Article | 5 min read

Addressing customer experience from the CIO perspective

For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…

Through the CIO lens: 5 important CX trends for 2020
Article | 7 min read

Through the CIO lens: 5 important CX trends for 2020

Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.

Boost agent productivity & customer happiness with a complete view of the customer
Article | 3 min read

Boost agent productivity & customer happiness with a complete view of the customer

Customers have high expectations for the speed and quality of their support, and a poorly managed omnichannel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well