Innovation

Zendesk introduces Specialized Agents to help businesses get high-value service work done

Zendesk is advancing AI agent sophistication with specialized expertise for every industry and the unique workflows, knowledge, and systems of each business.

Customer service doesn’t need faster agents. It needs better matches.

Predictive Routing turns the overlooked decision of where customer problems go into a new source of efficiency, capacity, and faster resolution.

Introducing Zendesk Employee Service AI Agents

Give employees fast, secure support wherever they work with Zendesk Employee Service AI Agents.

Insurance CX is won or lost at the claim

A claim is more than a transaction, it’s the moment policyholder trust is tested. Learn how Insurers are using AI to turn moments of crisis into lasting loyalty.

Why your AI just isn’t working

Rethink your contact center. A unified platform is now a prerequisite to survive the Agentic era.

The Fan Experience Just Got Some New Skills

The AI bottleneck: why your service model is broken (and how to fix it)

After Relate 2026: 5 Zendesk releases ready for service teams today

From keynote vision to real-world service tools, find out how these releases can support your team’s workflows, knowledge, and automation right now.