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歡迎線上加入超過 30,000 位服務領袖的行列，一同參與 2026 AI 峰會，探索如何將 AI 的遠大抱負轉化為實質成效。
The real test of AI security isn't a single prompt. It's how an AI agent behaves across thousands of real-world customer interactions.
Adding AI to service is no longer enough. The next step is building an Intelligent Service platform that can act on the right work, validate every outcome, and continuously correct what isn’t working.
Organizations want to evaluate AI outcomes for quality and completeness.
A single AI Agent can only take automation so far.
Zendesk is advancing AI agent sophistication with specialized expertise for every industry and the unique workflows, knowledge, and systems of each business.
Predictive Routing turns the overlooked decision of where customer problems go into a new source of efficiency, capacity, and faster resolution.
Give employees fast, secure support wherever they work with Zendesk Employee Service AI Agents.
A claim is more than a transaction, it’s the moment policyholder trust is tested. Learn how Insurers are using AI to turn moments of crisis into lasting loyalty.
How Zendesk is designing for the new work of every agent.
The next competitive advantage is making expertise available wherever it creates value.
Evolving from deflection to outcome requires a fundamental shift in IT infrastructure.
High-performing service organizations used to be measured by the talent they hired. Tomorrow, they'll be measured by how effectively specialized AI teammates and human experts work together as one coordinated workforce.
A new approach to AI deployment can help businesses move from experimentation to scalable, everyday use.
