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Research and trends

Research and trends

最新故事

Why our AI partner ecosystem matters more than ever — and what we're doing to protect it

Why our AI partner ecosystem matters more than ever — and what we're doing to protect it

Why our AI partner ecosystem matters more than ever — and what we're doing to protect it

Zendesk achieves ISMAP authorization in Japan

Zendesk achieves ISMAP authorization in Japan

We are enabling secure CX and AI innovation for our Japanese customers.

The quiet shift behind customer expectations

The quiet shift behind customer expectations

Instant resolution is becoming the new measure of confidence.

5 superpowers AI gives startup teams

5 superpowers AI gives startup teams

From centralized communication to actionable insights, the AI turbocharge effect is invaluable for startups.

Four big shifts shaping customer service and our own strategy—from CTO Adrian McDermott

Four big shifts shaping customer service and our own strategy—from CTO Adrian McDermott

The rules of customer service are changing. Here’s where the industry, and Zendesk, is headed next.

The next CX frontier: Prompt-driven analytics deliver AI-powered insights

The next CX frontier: Prompt-driven analytics deliver AI-powered insights

Drawing on insights from Zendesk's CX Trends Report, TTEC Digital's Marcy Riordan unpacks how CX leaders should be rethinking dashboards, data access, and decision speed.

From single-channel support to multimodal intelligence: Why visual evidence is the future of CX

From single-channel support to multimodal intelligence: Why visual evidence is the future of CX

From single-channel support to multimodal intelligence: Why visual evidence is the future of CX

Human-centric AI adoption powers startups to scale strategically

Human-centric AI adoption powers startups to scale strategically

When you need to do more with less, successfully integrating AI into your CX strategy is key.