Ticketing system

What is a ticketing system?

Learn how an AI-powered ticketing system turns customer requests into trackable tickets so teams can route, prioritize, and resolve issues faster.

Ticket escalation

Proper ticket escalation is key to solving customer issues promptly. Learn how it works and why a dedicated escalation process is important for your business.

Go from Outlook email to Zendesk ticket in a flash

The new Zendesk add-in for Microsoft Outlook enables anyone in an organization to create a new customer support ticket w/ 1-click from Outlook in Office 365

Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer)

Tip of the week: Markdown embedded images

If you aren't yet using a rich text editor in your Zendesk but you still want to embed images, this tip on markdown embedded images is for you.

Tip of the week: Keeping an eye on high-priority customers

Tip of the Week: Nesting Fields

Tip of the Week: Automations vs. Triggers – When To Use What