Help desk

Help desk vs service desk​ vs ITSM

Although they’re often confused, help desk, service desk, and ITSM serve different roles. Learn the differences, metrics that matter, and how to choose wisely.

Help desk metrics

Track these 17 essential help and service desk metrics and KPIs to understand team performance, spot bottlenecks, and optimize every step of your support workflow.

What is an enterprise help desk?

Provide excellent support experiences at scale, improve productivity, and streamline your operations with an enterprise help desk.

What is a help desk?

Effective help desks keep your customers happy and your employees productive. Learn more below.

Tip of the Week: Using business hours in your triggers and notifications

Help desk best practices

Here are 10 help desk best practices to set IT and HR teams up for success.

Employees are customers, too: why building a better internal help desk matters

Focusing on customers' needs is crucial, but creating a rich employee experience can be just as important to a company’s long-term success.

Types of help desk software

Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk