In your customer service world, you may have to give some tickets higher priority than others. For example, an incoming ticket from your biggest client or your company’s CEO may require more attention or a quicker reply than other tickets.
The latest tip of the week shows you how to triage these tickets as soon as they come in by setting up business rules based on custom user and organization fields, rather than having them sit at the bottom of your queue, waiting to be discovered.
Head to the forums to learn more
