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A complete guide to personalization in 2021

Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.

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The benefits of being on Discord—how to provide great CX to communities 文章

The benefits of being on Discord—how to provide great CX to communities

Last year, meeting up with friends looked a lot different. With everyone stuck at home during…

In the quest for a healthier planet, ecosystem restoration offers hope 文章

In the quest for a healthier planet, ecosystem restoration offers hope

Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.

7 customer service trends to follow in 2021 文章

7 customer service trends to follow in 2021

Companies have put customer service at the top of their priority lists for 2021, and with…

Lead generation: What it is and how to master it 文章

Lead generation: What it is and how to master it

Figuring out how to generate leads is almost as hard as converting them. Use this comprehensive guide to lead generation to pack your sales pipeline with quality prospects.

The Museum of Annoying Experiences 文章

The Museum of Annoying Experiences

What if Zendesk, the champions of customer service, changed the world?

A guide to building a customer-centric organizational culture 文章

A guide to building a customer-centric organizational culture

Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.

Creating an FAQ page? Here’s what you need to know. 文章

Creating an FAQ page? Here’s what you need to know.

Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.

Mass email marketing is not dead: tips for winning 文章

Mass email marketing is not dead: tips for winning

Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails