客戶服務趨勢

The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.

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Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels

Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.

最新故事

New Zendesk app integrations are here 文章

New Zendesk app integrations are here

The newest integrations from Zendesk—at your service.

How financial services companies have modernized the customer experience Guide

How financial services companies have modernized the customer experience

Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…

6 contact tracing best practices—and how technology can help 文章

6 contact tracing best practices—and how technology can help

Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace

Integrations abound 文章

Integrations abound

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…

透過 CIO 的鏡頭:2020 年 5 項重要的客戶體驗趨勢 文章

透過 CIO 的鏡頭:2020 年 5 項重要的客戶體驗趨勢

瞭解更多我們觀察到的 2020 年客戶體驗趨勢,並瞭解 CIO 為何處於一個獨特的位置,推動其組織向以客戶為中心發展。

New integrations from Zendesk 文章

New integrations from Zendesk

New Zendesk app integrations are here. Learn all about how these new integrations can help your agents

Text support: get it right the first time 文章

Text support: get it right the first time

Including text support as part of your multichannel strategy is a great way to provide better…

如何應對 COVID-19 對客戶支援產生的持久影響 文章

如何應對 COVID-19 對客戶支援產生的持久影響

Forget what you think you know about customer support, for now. In just a few short…