趨勢與深入見解

The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.

文章

Start your summer with the right integrations

Here are the newest integrations from Zendesk to help your team provide great experiences.

最新故事

《敏捷實戰手冊》—大型公司如何在 CX 中獲得競爭優勢 Guide

《敏捷實戰手冊》—大型公司如何在 CX 中獲得競爭優勢

If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…

《中小型企業敏捷實戰手冊》—為長期成功做好準備 Guide

《中小型企業敏捷實戰手冊》—為長期成功做好準備

This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.

Top priorities for IT in the new normal 文章

Top priorities for IT in the new normal

The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader

Customer expectations have changed. Here’s how to keep up. 文章

Customer expectations have changed. Here’s how to keep up.

What customers want and what they get might not always align, but the stakes are getting…

What world-class customer experience design looks like in 2021 文章

What world-class customer experience design looks like in 2021

CX has emerged as a key business strategy in 2021. Here's how to excel at customer experience design.

How chatbots can help agents improve customer support 文章

How chatbots can help agents improve customer support

The human agents who help your customers need help, too. Here are key reasons to deploy AI-powered chatbots at the frontline of customer support.

Get your monthly integration fix here 文章

Get your monthly integration fix here

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales team.

Welcome to the integration station 文章

Welcome to the integration station

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Discord…