The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…
This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.
The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader
What customers want and what they get might not always align, but the stakes are getting…
CX has emerged as a key business strategy in 2021. Here's how to excel at customer experience design.
The human agents who help your customers need help, too. Here are key reasons to deploy AI-powered chatbots at the frontline of customer support.
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales team.