The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.
The newest integrations from Zendesk—at your service.
Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…
Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
New Zendesk app integrations are here. Learn all about how these new integrations can help your agents
Including text support as part of your multichannel strategy is a great way to provide better…