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了解企業聊天機器人:為什麼以及如何使用聊天機器人提供支援

利用企業聊天機器人為您的客戶和客服專員節省寶貴時間。

最新故事

How do customers really feel about conversational AI? 文章

How do customers really feel about conversational AI?

Automation got a bad reputation pretty quickly in the customer service world. Since the 1980s, customers…

The ultimate guide to customer service chatbots 文章

The ultimate guide to customer service chatbots

Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships

Why to consider customer service automation 文章

Why to consider customer service automation

There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service

Deep learning vs machine learning: a simple way to learn the difference 文章

Deep learning vs machine learning: a simple way to learn the difference

Machine learning and deep learning - you've heard of these terms that describe artificial intelligence. Here's a simple way to understand the difference

5 benefits of using customer service chatbots with AI 文章

5 benefits of using customer service chatbots with AI

Customer service bots aren't about removing human agents from the equation—they're meant to provide benefits to agents and customers alike

How is machine learning being used in customer service? 文章

How is machine learning being used in customer service?

Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…

Three ways an AI-powered knowledge base changes the game 文章

Three ways an AI-powered knowledge base changes the game

AI-powered knowledge bases have become vital to providing high-quality customer service--here's why

圖解資訊

使客戶能運用人工智慧進行自助服務

With the variety of ways that customers reach out for support—like via email, calling over the…