人工智慧
The ultimate guide to customer service chatbots
Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships
最新故事
文章 Why to consider customer service automation
There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service
文章 Deep learning vs machine learning: a simple way to understand the difference
Machine learning and deep learning - you've heard of these terms that describe artificial intelligence. Here's a simple way to understand the difference
文章 5 benefits of using customer service chatbots with AI
Customer service bots aren't about removing human agents from the equation—they're meant to provide benefits to agents and customers alike
文章 How is machine learning being used in customer service?
Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…
文章 Three ways an AI-powered knowledge base changes the game
AI-powered knowledge bases have become vital to providing high-quality customer service--here's why
使客戶能運用人工智慧進行自助服務
With the variety of ways that customers reach out for support—like via email, calling over the…
文章 These consumer contradictions mean AI opportunities in CX
Your customers still aren’t entirely comfortable with AI, nor do they understand how it’s already affecting them. Here’s how to help them — and your agents.
文章 Why AI will transform how customer service teams work
Artificial intelligence will upend how customer service teams work in ways that will have far-reaching ramifications for companies across the globe.