Metrics and data
Customer conversations are a gold mine for key insights, but how do you know what to look for? Find out how to capture, process, and iterate on customer data, so you can build the modern experiences your customers have come to expect.
Customer service tips for customer service Champions.
Now more than ever inclusion is a measure of workplace culture and inequality across industries. But…
Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers. Here's how.
It’s the most wonderful time of the year — unless you’re sitting on hold with a…
Customer service acronyms can be confusing to those still learning the field. Learn the explanations behind 30 common customer service acronyms.
Discover the reports that help you better understand and improve the customer experience.