Metrics and data
Customer conversations are a gold mine for key insights, but how do you know what to look for? Find out how to capture, process, and iterate on customer data, so you can build the modern experiences your customers have come to expect.
最新故事
文章 16 customer service tips for 2021 and beyond, backed by customer service Champions
Customer service tips for customer service Champions.
文章 6 tips for creating more inclusive surveys
Now more than ever inclusion is a measure of workplace culture and inequality across industries. But…
文章 The state of your business, as told by data
Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers. Here's how.
文章 Is your customer support team ready this holiday season?
It’s the most wonderful time of the year — unless you’re sitting on hold with a…
白皮書 Forrester 報告：非同步傳訊案例：Apple Business Chat、Facebook Messenger、WhatsApp
IT 領導者不僅處於提供卓越的客戶和員工體驗的最前線，還要同時維持營運…
文章 客戶服務首字母縮寫說明
Customer service acronyms can be confusing to those still learning the field. Learn the explanations behind 30 common customer service acronyms.
文章 A guide to customer service reports
Discover the reports that help you better understand and improve the customer experience.
文章 讓您的支援團隊順利度過 2020 年（以及往後的歲月！）所需的 7 條提示
Time to put away that crystal ball. If anything, 2020 has taught us to embrace a…