Metrics and data

Customer conversations are a gold mine for key insights, but how do you know what to look for? Find out how to capture, process, and iterate on customer data, so you can build the modern experiences your customers have come to expect.

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有能力的支援團隊對小型企業客戶體驗的影響

瞭解如何成功設定支援代理,提供他們工具以推動您的業務發展。

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16 customer service tips for 2021 and beyond, backed by customer service Champions

Customer service tips for customer service Champions.

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6 tips for creating more inclusive surveys

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The state of your business, as told by data

Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers. Here's how.

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Is your customer support team ready this holiday season?

It’s the most wonderful time of the year — unless you’re sitting on hold with a…

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IT 領導者不僅處於提供卓越的客戶和員工體驗的最前線,還要同時維持營運…

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A guide to customer service reports

Discover the reports that help you better understand and improve the customer experience.

讓您的支援團隊順利度過 2020 年(以及往後的歲月!)所需的 7 條提示 文章

讓您的支援團隊順利度過 2020 年(以及往後的歲月!)所需的 7 條提示

Time to put away that crystal ball. If anything, 2020 has taught us to embrace a…