Cold calling carries a bad reputation, but it can help your business when done right. Learn the tricks and tips for bringing cold calling into the personal sales market.
A call center is a team of customer service specialists who field phone calls from customers. Learn more about what it takes to create a modern call center that provides superior experiences.
Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.
Establish a flexible, dynamic contact center to drive customer loyalty and improve agent efficiency.
Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.
Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations
Including text support as part of your multichannel strategy is a great way to provide better…
Effective call center management means keeping customers and support agents happy. Here's how to do it right.
Consistently provide positive customer service experiences by using carefully written call center scripts.