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11 call center skills for successful call center agents
Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.
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文章 What everyone should know about integrated phone support
Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations
文章 Text support: get it right the first time
Including text support as part of your multichannel strategy is a great way to provide better…
文章 8 call center management best practices
Learn how to manage a call center efficiently using workforce optimization techniques, scheduling, and call center technology
文章 6 call center script best practices
The effectiveness of call center script templates depends on how you use them. Find call center script examples and learn how to boost support.
文章 Onboarding a business process outsourcer? Follow the four “Ts”
If you don’t get your BPO team onboarded quickly, and fully trained on your processes, product, and voice, you risk delivering sub-par service to your customers
文章 What is average handle time (AHT)? How to calculate and reduce AHT
A customer’s time is precious, and so is yours. Average handle time (AHT) can help companies gauge the strength of their call center and phone support. It's a helpful KPI for both individual agents and the overall company
文章 How Strava cracked mobile support and engagement
Strava creates fiercely loyal customers using a single, cross-device communication flow. Here's how they do it.
文章 Hold the line—your new hold music has arrived
There are plenty of places to get high-quality on hold music for cheap—or even free.