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Free Help Desk Ticketing System

Free help desk ticketing system

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Customer service. It's truly the lifeblood of any organization. And if you don't offer it, or don't understand how to offer it, don't worry—somebody else will. Zendesk's family of products offers more than a free help desk ticketing system. We offer you the support system that enables you to help yourself.

獨家資訊

Zendesk Support is a help desk ticketing system that is beautifully simple. Everything you need lives in a single location so that communication between you and your customers is efficient, relevant, and personal. Use Support for tracking, prioritizing, and solving customer support tickets.

A little less talk and a lot more action

Spend less time on password resets and common IT questions with an intuitive self-service employee knowledge base portal. And with multi-channel ticketing systems on email, web forms, chat, phone, and mobile, there are multiple ways for your customers to reach you on the channel they prefer.
  • 透過在客戶偏好的管道上提供回應及時、個人化的支援,建立起客戶的信任。
  • IT teams can effectively track problems, trouble tickets, changes, and assets while still bringing great service to their best customers—other employees.
  • 運用高效的協作、資訊蒐集和自行運行程式工具,引導代理走向成功。
  • Provide a consistent ticket, making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.
  • Support agents will automatically have access to important information about that customer, including when they last requested support, what the issue was, how it was resolved, and even how long the customer had to wait for a resolution.

The proof is in the pudding

Zendesk Support is intuitive, built with customer support agents in mind. And set-up takes days, not months, which means less training for agents and happier teams overall.

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