客戶參與
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Latest stories Page 4
Podcast Ellevest’s gender-aware investing experience
Repeat Customer podcast, Season 2, Episode 1 After conquering the male-dominated boardrooms of Wall Street, Sallie…
白皮書 The importance of customer experience
In their 2019 global customer experience (CX) benchmark report, Dimension Data assert that 9/10 executives recognize…
Guide Customer service tips for better support
Whether you’re running a small business or a global corporation, providing good customer service can mean…
文章 The Repeat Customer podcast is back!
https://d26a57ydsghvgx.cloudfront.net/content/RepeatCustomer_s02_blog_680x360.jpg
Guide Customer experience management: why it matters
The customer experience (CX), in broad terms, means every interaction a customer has with a company…
文章 Solving your customer problems without causing more problems
What your agents experience and how they keep track of customer needs is the crucial difference between a business that works and one that works well
白皮書 Employee experience: How consumer expectations are shaping the workplace
The ubiquity of apps and service across many channels—phone and email, but also chat and platforms…
文章 Help your multilingual knowledge base thrive with AI
With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI
圖解資訊 什麼是糟糕的客戶服務？
When customers have a bad customer service experience, they are often quick to ensure that other…
圖解資訊 人工智慧如何改善客戶體驗
What do artificial intelligence and customer experience share in common? It’s that both are bound to…
圖解資訊 Are customer surveys effective?
What are customer surveys? Customer surveys are a method of getting consumer feedback to help companies…
文章 5 types of difficult customers and how to help them
No matter how much time you spend delivering good customer service, it’s important to remember you…
白皮書 Quantifying the business impact of customer service in Australia
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
白皮書 Quantifying the business impact of customer service in Singapore
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
文章 How Bark disrupted pet retail with a great customer experience…for dogs
Repeat Customer podcast, episode 7 When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo,…
文章 How Brooklinen woke up the bedding industry by going direct-to-consumer
Repeat Customer podcast, episode 6 When millennials Rich and Vicki Fulop couldn’t afford the luxury bed…
文章 How Eaze is changing the customer experience for a newly legal product: cannabis
Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…
3 types of customer feedback: How to hear the voice of the customer
Learn about the different types of customer feedback and how you can leverage them to increase customer satisfaction
文章 How Sephora created a futuristic, omnichannel customer experience
https://d26a57ydsghvgx.cloudfront.net/content/podcast_s01_episode4_header.png
文章 Customer effort: Work it, so your agents and customers don’t have to
iTunes grew from a simple idea: if you make it easy for people to buy and…