Customer expectations

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Meeting the challenges of modern CX in financial services

Building positive, long-term customer relationships has always been important to business success, and the methods for…

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Meeting the advanced challenges of modern CX 白皮書

Meeting the advanced challenges of modern CX

For large organizations, meeting customer expectations at scale is complicated. And doing so today looks entirely…

Meeting the challenges of CX in modern manufacturing 白皮書

Meeting the challenges of CX in modern manufacturing

Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…

Meeting the advanced challenges of modern retail CX 白皮書

Meeting the advanced challenges of modern retail CX

The retail industry is undergoing a massive shift. Customers are demanding best-in-class digital and in-store experiences…

Send a message—breaking barriers between customers and brands 圖解資訊

Send a message—breaking barriers between customers and brands

Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…

Engaged employees and collaboration: how internal help desks help 白皮書

Engaged employees and collaboration: how internal help desks help

Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…

Meet your customers anywhere. Go omnichannel. 圖解資訊

Meet your customers anywhere. Go omnichannel.

Customers expect to be served on their preferred channel, whether it be via phone, email, chat,…

Types of customers Guide

Types of customers

As a customer support agent you will interact with a variety of people, each with their…

Dealing with customer requests Guide

Dealing with customer requests

Expectations for customer service and support have never been higher. And they’re going up faster than…