Team efficiency

Article | 10 min read

How tech scale-ups can improve customer experience using data

When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.

Latest stories

Top ways to drive collaboration between support and development teams
Article | 6 min read

Top ways to drive collaboration between support and development teams

Collaboration between CSAs and developers can be difficult at best—and a blocker at worst—which can have disastrous impacts on customer support success metrics. But there's a better way.

9 strategies for scaling customer support teams successfully
Article | 11 min read

9 strategies for scaling customer support teams successfully

One of the challenges of growing a business is ensuring your customer service stays consistent. Learn how to scale your customer support team without sacrificing quality.

What is a customer data platform? Definition, types, and benefits
Article | 11 min read

What is a customer data platform? Definition, types, and benefits

Use a customer data platform to align your customer service, marketing, and sales teams for business success.

Building and managing a virtual support team
Article | 15 min read

Building and managing a virtual support team

Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…

Engaged employees and collaboration: how internal help desks help
White Paper | 1 min read

Engaged employees and collaboration: how internal help desks help

Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…

Here’s what it takes to be a great customer service leader
Article | 4 min read

Here’s what it takes to be a great customer service leader

Good customer service is quickly becoming a core value to companies and has never been more…

The secret to a better CX: an improved agent experience
Guide | 1 min read

The secret to a better CX: an improved agent experience

65% of customers say they expect customer service to be faster than it was 5 years…

How to improve agent productivity for a better CX
Article | 4 min read

How to improve agent productivity for a better CX

As your business grows, the complexity of providing customer service grows as well. You have more…