Workflow efficiency

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透過全通路互動提供更好的客戶體驗

Designing a support experience that enables you to have natural conversations with your customers regardless of…

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Providing great social media customer service Guide

Providing great social media customer service

What is social media customer service? Social media customer service is the practice of providing consumer…

How Homebridge scaled with Zendesk 文章

How Homebridge scaled with Zendesk

As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…

8 家公司如何大規模提供卓越的客戶體驗 Guide

8 家公司如何大規模提供卓越的客戶體驗

Delivering exceptional customer experience at scale can be a challenge, but with the right tools and…

4 steps to optimize your customer service technology 圖解資訊

4 steps to optimize your customer service technology

Implementing your technology solution is a major milestone—and just the first step in a journey. As…

Make your work flow : 5 steps to scale your support operations Guide

Make your work flow : 5 steps to scale your support operations

For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the…

5 fun facts about omnichannel support 圖解資訊

5 fun facts about omnichannel support

Whether your support team is just ramping up or scaling operations globally, adopting an omnichannel strategy…

Proactive support: The right way to engage 文章

Proactive support: The right way to engage

The importance of proactive support in an age of distrust Trust in institutions is at an…

Agility and the total cost of the customer experience 白皮書

Agility and the total cost of the customer experience

Introduction Total cost of ownership (TCO)—it’s a deceptively straightforward term for a complex, rapidly evolving landscape.…