Zendesk 與 Freshdesk 的比較

做出適合的選擇

Freshdesk 非常符合基本需求。 但是,如果是希望拓展營運的企業,更需要一套在現在和未來都可以委以重任的解決方案。 Zendesk 是強大、可靠、可擴充的解決方案,由專家提供支援、與時俱進,並能提供最佳投資回報。

與時俱進

Zendesk 提供超越基本工單處理的功能,並提供品牌需要的完整 CX 解決方案,可大規模地提供可靠、差異化的客戶體驗。

客戶體驗專家

身為業界值得信賴的顧問,我們為客戶提供可持續改進客戶體驗所需的專業知識和最佳實務。

最佳投資報酬率

Zendesk 的首要任務為協助您處理面臨到的所有挑戰,最終目標為提高效率、降低支援成本。

與時俱進

並肩同行,共創豐盈

Product screen: True omnichannel CX
真正的全通路客戶體驗

An innovative platform that encompasses embeddables and messaging capabilities allows customers to choose the channel that they prefer—and enables companies to deliver a consistent experience across all of them.

Product screen: Frictionless agent experience
無摩擦代理體驗

With capabilities like Agent Workspace and Side Conversations, agents have a unified interface that allows them to collaborate seamlessly with customers, internal departments, and external parties—all in one place, regardless of channel.

Product screen: Reliable integrations
可靠的整合

With a vast marketplace of over 1,250 prebuilt apps and integrations, plus an open platform built on AWS, Zendesk gives a 360 view of the customer and empowers agents to align with other departments internally—ultimately delivering a personalized, seamless customer experience.

Product screen: Actionable data insights
可操作的資料深入解析

Our powerful analytics enables service leaders to make better decisions and optimize processes, products, and services. Build beautiful point-and-click configurable reports and dashboards—like our First Reply Time Heatmap—in minutes, even with sophisticated layered datasets.

真正的全通路客戶體驗

An innovative platform that encompasses embeddables and messaging capabilities allows customers to choose the channel that they prefer—and enables companies to deliver a consistent experience across all of them.

無摩擦代理體驗

With capabilities like Agent Workspace and Side Conversations, agents have a unified interface that allows them to collaborate seamlessly with customers, internal departments, and external parties—all in one place, regardless of channel.

可靠的整合

With a vast marketplace of over 1,250 prebuilt apps and integrations, plus an open platform built on AWS, Zendesk gives a 360 view of the customer and empowers agents to align with other departments internally—ultimately delivering a personalized, seamless customer experience.

可操作的資料深入解析

Our powerful analytics enables service leaders to make better decisions and optimize processes, products, and services. Build beautiful point-and-click configurable reports and dashboards—like our First Reply Time Heatmap—in minutes, even with sophisticated layered datasets.

單一平台管控一切

「在一個統一的平台中擁有所有通訊管道,代表著不再需要在平台之間切換。 [使用 Zendesk],可以更妥善地管理客戶資料,當然能夠提供更好的客戶體驗。」

Kevin Miodek

Azimo 客戶支援和營運主管

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21 磅

NPS 增加

>9.0

Trustpilot 評級

Resolution times go down, CSAT goes up

「在開始使用 Zendesk 的第一天,通常完成的工單是其他人的兩倍,速度最快的客服人員表示:現在完成的速度更快了。 Zendesk 的工作流程和工作流程介面專為良好效率而設計。

Veronica Howes

Thinkific 客戶成功總監

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96%

工單在 8 小時內獲得回覆

91.7%

CSAT

為什麼要切換到 Zendesk

最佳投資報酬率

以最小的成本獲得最大的收益

內行人深諳「一分錢一分貨」的道理:這就是為什麼選擇一項無法隨著企業成長的次級解決方案,其實是一個很大風險的原因。 Zendesk 提供的效率將實際大幅降低公司成本。 從客戶人員的工作效率和產品深入解析到客戶滿意度和忠誠度,投資 Zendesk 將為企業和客戶提供更顯著的終生價值。

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試用

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