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歡迎線上加入超過 30,000 位服務領袖的行列，一同參與 2026 AI 峰會，探索如何將 AI 的遠大抱負轉化為實質成效。
Zendesk’s senior CX strategist, Peter Neels, tackles the hard-hitting AI questions and explains why a smart implementation strategy might look different than you'd expect.
Unpack more insights from Zendesk’s 2026 CX Trends report, including immersive experiences, the rising responsibility to protect customer data, and why you shouldn’t abandon your voice channels just yet.
With major changes coming to every role on the support team, here are the resolutions that will set you up for success in the year ahead.
How human-centered design, clear roles, and thoughtful AI support help teams create faster, more empathetic, and more efficient customer experiences at scale.
Meet Beth Held, director of call center operations for Micro Center, a computer department store, and one of the top 200 of America’s largest private companies. Held was thrilled to bring her relationship-building experience to a new environment and share it with people who were on the front lines every day.
