Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.
Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.
Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees
Top things hiring managers look for in a customer service resume
Simplify your sales software so your reps can spend more time developing relationships and less time on apps
In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies
With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully
Guides, research, and more
Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement…
Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine
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Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.
New Zendesk app integrations are here. Learn all about how these new integrations can help your agents
Improving your self service content can help you decrease ticket volume in times of crisis and beyond. Follow these steps to identify impactful changes.
With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.
Mobile help desk software can give agents the tools they need to do their job from anywhere with an internet connection
Mobile optimization is an important part of any business success strategy
Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.
The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite
Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop
The Groomsman Suit had a classic SMB problem--how could it streamline and improve support as its business grew? The company turned to the Zendesk Support Suite
Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data
In our first ever Global Impact Report, we’re bringing to a focus all of the things we are doing to be a responsible, globally-conscious company.
Many customers still like to talk to customer service via phone. Find out how to build a strong call center operation that helps customers feel heard.
Including text support as part of your multichannel strategy is a great way to provide better…
If your business doesn’t have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing. Read on to learn how a BPO call center can step in
For 1-Stop Connections, improving the customer experience for its customers in ports across the globe required adopting a new solution--Zendesk's Support Suite
Churn rate can be a key metric to guide and improve a company's customer retention strategy and figure out its customer retention rate
Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience
OIala Homes needed to elevate its customer support as its rental business grew--so the SMB turned to Zendesk Support Suite