Should you go virtual?
Maybe you’re having a hard time finding the right candidates to build out your team. Or perhaps you’re a lean startup and lack the real estate to hire a team in-house. Another possibility is that you need a way to offer better global support, and the answer is to hire remote employees—people who can offer regional language support (while you’re eating dinner or getting some shut-eye).
Remote, distributed, and outsourced teams require some tender loving care, but there are benefits to expanding the hiring pool beyond your backyard. In fact, if you can build a virtual team with the right attributes, you can all but guarantee high-performance.
Hire the best talent
When it comes to customer support, hiring the right person is key. It may sound a little Hollywood, but the No. 1 benefit to building a virtual team is The Talent. Managers of virtual teams consistently emphasize the importance of being able to hire the best candidate for the role, regardless of their physical location.
Leave no corner of the globe unturned
Another benefit is that a virtual team can help provide more comprehensive and timely support for customers. When offering 24/7/365 Tier 1 support, for example, it can be nice to have someone actively working in the time zone that needs the relevant coverage. Managers might need to schedule late night or early morning calls to connect with global employees during their work hours, but the team will be performing at their peak when interacting with customers.
Give your team that work/life balance
Virtual teams can also be advantageous to the employee, offering increased flexibility and quality of life. It might be possible to accommodate someone in California who wants to support East Coast business hours so they can volunteer at their child’s school. Or perhaps a key hire lives 40 miles away and isn’t keen on making the drive to the office. Removing a commute can sometimes add hours back to the day and may allow an employee to pick up their child from school, eat dinner as a family, or make it to the gym. These seemingly small things can go a long way in keeping employees happy and motivated. Ideally, the focus and priority of a virtual team stays where it belongs: on the work.
This post is part of a free ebook How to Successfully Build and Manage a Virtual Team. Learn more about how to hire, train, and manage dedicated remote employees.