White Paper

Better customer experiences with omnichannel engagement

Published March 23, 2020
Last updated March 23, 2020

Designing a support experience that enables you to have natural conversations with your customers regardless of channel sets up your organization to provide exceptional service both now and down the line. Though it might be tempting to add products and channels piecemeal as you grow, it becomes difficult to later connect the dots and data and provide consistent service experiences.

Companies that have implemented Zendesk's full service experience have reported seeing benefits that include increased agent productivity and retention, reduced maintenance, and volume deflected through self-service and automation.

As this white paper details, the Zendesk Support Suite allows your organization to:

  • Have natural conversations with your customers
  • Operationalize any, and every, channel
  • Turn data into actionable insights
  • Serve up fast, smart answers with AI

Learn how the Support Suite can be used out of the box or tailored to meet your needs. Either way, you can easily turn channels on and off as you scale or as customer preferences shift, all while retaining a centralized history of customer conversations.

Download the white paper to learn what you can accomplish with a Zendesk full service experience.