White Paper

Better customer experiences with omnichannel engagement

Published March 23, 2020
Last updated May 9, 2022

Designing a support experience that enables you to have natural conversations with your customers regardless of channel sets up your organization to provide exceptional service both now and down the line. Though it might be tempting to add products and channels piecemeal as you grow, it becomes difficult to later connect the dots and data and provide consistent conversational experiences.

Companies that have implemented Zendesk have reported seeing benefits that include increased agent productivity and retention, reduced maintenance, higher customer satisfaction, and volume deflected through self-service and automation.

As this white paper details, Zendesk allows your organization to:

  • Enable seamless conversations with your customers
  • Operationalize any, and every, channel
  • Turn data into actionable insights
  • Serve up fast, smart answers with automation and AI

Learn how Zendesk can be used out of the box or tailored to meet your needs. Either way, you can easily turn channels on and off as you scale or as customer preferences shift, all while retaining a centralized history of customer conversations.

Download the white paper to learn what you can accomplish with a Zendesk full service experience.