Community tip: what metrics should you be tracking?

Published April 21, 2014
Last updated May 21, 2020

Keeping track of how your help desk is performing is vital. By keeping a close eye on your team's current performance, you can start making adjustments to better serve your customers and provide quality service.

Knowing what to track can be tricky. I have grouped some key performance indicators that can help you stay up to date with what's happening in your help desk, and even allow for your team to anticipate problems and allow for a more proactive service.

Read the latest community tip to learn more!

This latest tip is brought to us by Andrea Saez, Head of Customer Success at Brandwatch and Zendesk Community Moderator.