Zendesk Guide 入門:策略與最佳實務

Published November 13, 2018
Last updated May 20, 2020

Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. According to the Getting started with Zendesk Guide eBook, "When it comes to customer support, 73% of consumers want to solve product or service issues on their own, and 90% of consumers now expect a brand or organization to offer a self-service customer support portal.”

It’s important to continuously improve your organization’s self-service capabilities with more and more customers seeking to solve issues on their own. That’s why we developed Zendesk Guide, a smart knowledge base for better self-service that's empowered customers and agents.

Getting started with Zendesk Guide covers key tips on how to:

    1. Build a quality knowledge base
    2. Improve agent efficiency
    3. Optimize self-service capabilities

Looking for more technical details? Read the article: Getting started with Guide