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7 customer service trends to follow in 2021
Companies have put customer service at the top of their priority lists for 2021, and with…

The Museum of Annoying Experiences
What if Zendesk, the champions of customer service, changed the world?

A complete guide to personalization in 2021
Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.

Mass email marketing is not dead: tips for winning
Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails