Latest stories Page 6
If you’re not tracking sales analytics, you are falling behind. Learn why sales analytics are crucial and how a CRM can change your trajectory.
A strong sales prospecting strategy is key to growing your audience and your bottom line.
A good sales script can be the difference between lead buy-in or brush-off. Learn from these examples to create a script that helps you stand out.
When spending is up and inventory is down, it puts extra pressure on customer service teams at a time when ticket volume is already high. Here's how to help your staff through the busiest season of the year.
Discover how businesses migrate help desk software to improve their customer support. Learn how to transfer data with a comprehensible migration strategy.
The key trends you can’t ignore if you want to be ready for the 2022 sales market.
Learn how to calculate sales growth rate and uncover effective strategies to increase your rate and business revenue.
Calculate your company’s sales mix to strategize your product distribution for the highest revenue gains.
New Zendesk app integrations are in—let's celebrate. Learn all about how these new integrations can ease workloads for your sales and support teams.
Use these feedback form tips to help you hear more from your customers and improve your CX.
TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.
Understanding sales velocity enables your company to redefine its sales pipeline and process to increase lead conversion and revenue.
Creating a sales playbook will streamline your sales process and solidify your branding in each customer interaction.
Conversational UX is quickly becoming a key ingredient in an exceptional customer experience, but getting started can be difficult. Here’s everything you need to know about conversational UX before you dive in.
Discover where your customers currently stand and what they’re looking for in 2022.
Customer touchpoints shape how consumers view your brand. That’s why mapping the customer touchpoint journey is so important for your business and the customers you serve.
Learn how you can use AI to improve the customer experience at every touchpoint—and why you should.
Blow past your quotas with sales tactics that work to build trusting relationships.
Customer first means business success. Here's how.
Dissatisfied customers can affect your company’s reputation. Learn how to identify the various types of unhappy customers and adopt methods for defusing their anger.