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Great customer experiences require more than the right tools. It’s also about the people—your people.

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Riding the wave isn’t easy — 10 self-care tips from a pro surfer

Layne Beachley knows exactly what it takes to overcome setbacks and accomplish lofty goals. Her seven…

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Creative ways to stay connected with remote coworkers—that aren’t a virtual happy hour 文章

Creative ways to stay connected with remote coworkers—that aren’t a virtual happy hour

Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.

How community nonprofits shift focus to solve for food insecurity 文章

How community nonprofits shift focus to solve for food insecurity

Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.

Inspiring customer loyalty by giving thanks 文章

Inspiring customer loyalty by giving thanks

We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.

員工體驗為何就是客戶體驗 文章

員工體驗為何就是客戶體驗

The second time I speak with Colleen Berube, CIO and SVP of Operations at Zendesk, she…

Introducing stories about helpful people 文章

Introducing stories about helpful people

When Eric Grandon discovered beekeeping, he had no idea that the bees would give him the…

2020 年假日:對於零售商而言本季的 3 大趨勢 文章

2020 年假日:對於零售商而言本季的 3 大趨勢

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change 文章

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Why the business of voting is everyone’s business 文章

Why the business of voting is everyone’s business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…