Customer engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Latest stories Page 3
Article 7 ways to build customer loyalty that lasts
Having strong values and providing great customer service are two of the ways businesses can strengthen bonds with customers and build customer loyalty
Article Strategies for increasing customer engagement
Key to customer loyalty is strategic customer engagement. We share for creating or evolving your strategy for how you interact with your customers
Article 11 email etiquette tips for better customer emails
Make sure your message is well-received by your customers with these tips
Article What is digital engagement? A guide to digital customer engagement
Learn how a digital engagement strategy can help your business create better customer relationships and boost your bottom line
Article Customer retention: How to keep customers happy and reduce churn
Find out how to craft a customer experience that can keep existing customers happy and reduce churn
Article What is conversational business?
Support, sales, and marketing benefit from messaging strategies that boost customer satisfaction, retention, and engagement
Article Customer satisfaction survey questions you should be asking
Feedback in business is crucial to growing and improving. It's beneficial to take a closer look at what's working and what isn't. But where do you start with Customer Satisfaction surveys?
White Paper Why (and how) small businesses should prioritize customer service
You’ve heard all the unhelpful disparities a hundred times. While some of them are true— owning…
Article 3 ways a marketing CRM helps you reach customers
Let’s talk a little more about why and how CRMs are used in marketing. We’ll also explain the differences between a CRM and marketing automation software
Article Improve customer loyalty and retention by focusing on relationships
In an ever-changing world, retaining customers and turning them into brand loyalists can help fuel your organization through the ups and downs
Article What is customer engagement?
Master the art of customer engagement and you have taken a huge step in sustaining long-term relationships with your customers. Read on for best practices on customer engagement
White Paper Meeting the challenges of modern CX in financial services
Building positive, long-term customer relationships has always been important to business success, and the methods for…
White Paper Report: Simple solutions to the top CX challenges of 2020
Delivering an excellent customer experience makes your business stand out and marks your overall success. Start…
White Paper Meeting the challenges of CX in modern manufacturing
Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…
White Paper Meeting the advanced challenges of modern retail CX
The retail industry is undergoing a massive shift. Customers are demanding best-in-class digital and in-store experiences…
Infographic Send a message—breaking barriers between customers and brands
Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…
Article Customer relationship management: a guide
In this customer relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement, and lead to better business outcomes
Article What is customer retention? 6 examples of strategies to retain customers
Businesses work hard to attract customers through a mix of marketing, social media, and brand strategies.…
Article Customer loyalty definition, statistics, and tips
The formula for customer loyalty is a mix of solid internal processes and a personalized, human touch.
Article 6 tips for improving your business’s customer focus
Improving your customer focus starts by deepening your understanding of what customer focus means and building an effective customer focus strategy