客戶關係

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Inspiring customer loyalty by giving thanks

We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.

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員工體驗為何就是客戶體驗 文章

員工體驗為何就是客戶體驗

The second time I speak with Colleen Berube, CIO and SVP of Operations at Zendesk, she…

2020 年假日:對於零售商而言本季的 3 大趨勢 文章

2020 年假日:對於零售商而言本季的 3 大趨勢

The most wonderful time of the year will look a bit different in 2020. The holidays…

3 個促進長期客戶關係的組織 文章

3 個促進長期客戶關係的組織

一直以來,和客戶保持聯繫非常重要,但維持專用的數位連線…

不可或缺 —— 成為一家客戶離不開的公司 文章

不可或缺 —— 成為一家客戶離不開的公司

James M. Kerr 將其新書命名為《不可或缺:如何建立並領導一家客戶…

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小而強大:書商自我調整以適應客戶需求

可以說書籍目前正大受歡迎。越來越多的人尋求…

連線您的客戶體驗與行銷策略 文章

連線您的客戶體驗與行銷策略

對於一個品牌而言,重要的不僅僅是其最新的廣告行銷活動和標語,更是您…

4 companies talk CX, changing course, and managing expectations 文章

4 companies talk CX, changing course, and managing expectations

Despite best intentions, describing the state of the world right now as “the new normal” doesn’t…

6 companies tackling social justice and inspiring customers 文章

6 companies tackling social justice and inspiring customers

As many as 70 percent of consumers want brands to take a stand on social and…