Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.
How Wool and the Gang made knitting cool in a digital-first world.
Research reveals that, for the first time, consumers’ new leading value is equality.
We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…
Amidst industry upheaval, a focus on the customer experience is a mainstay.
As the world adjusts to the “new reality” of the pandemic, industry leaders look back on…
We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.
Colleen Berube, CIO and SVP of Operations at Zendesk, had been on the job a little…