Customer retention

Article

What is customer value? (+ 9 ways to create it)

Delivering customer value is key to maintaining long-term relationships with existing customers and earning repeat business. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.

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Why a 360 customer view is key to great customer service Article

Why a 360 customer view is key to great customer service

Leverage data to create a comprehensive view of your customers and provide personalized experiences.

Customer service vs. customer experience: Here’s the difference Article

Customer service vs. customer experience: Here’s the difference

Learn the key difference between customer service and customer experience to instantly improve how you serve your customers.

Customer retention software: Everything you need to know Article

Customer retention software: Everything you need to know

Learn more about customer retention software and how it can help your business provide awesome customer experiences.

A complete guide to personalization in 2021 Article

A complete guide to personalization in 2021

Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.

How to respond to angry customers Article

How to respond to angry customers

Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.

What Is a Customer Success Manager? Responsibilities + Job Description Article

What Is a Customer Success Manager? Responsibilities + Job Description

Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.

Customer onboarding guide for 2021: Purpose, examples, and best practices Article

Customer onboarding guide for 2021: Purpose, examples, and best practices

Getting customer onboarding right is critical to long-term retention. Here's how to build your business’ onboarding strategy.

How to grow your customer base Article

How to grow your customer base

Learn the best ways to win new customers and keep the old.