Customer retention

文章

How to calculate your customer retention rate

Churn rate can be a key metric to guide and improve a company's customer retention strategy and figure out its customer retention rate

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6 examples of customer retention strategies that work 文章

6 examples of customer retention strategies that work

Fostering customer relationships that last through times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty

Turn the churn around: how to reduce customer churn 文章

Turn the churn around: how to reduce customer churn

Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention

客戶保留:如何維持客戶滿意度並減少流失 文章

客戶保留:如何維持客戶滿意度並減少流失

Find out how to craft a customer experience that can keep existing customers happy and reduce churn

Cultivating customer loyalty for long-term success 文章

Cultivating customer loyalty for long-term success

The formula for customer loyalty is a mix of solid internal processes and a personalized, human touch.

What is customer centricity? 文章

What is customer centricity?

A customer centric business model puts customers in focus. Learn the advantages of being customer centric and how to build a more customer centric culture.

Beyond “buy 10 get one free”: What is customer loyalty? 文章

Beyond “buy 10 get one free”: What is customer loyalty?

What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty

3 top priorities in banking customer service 文章

3 top priorities in banking customer service

Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits

Good proactive engagement factors in privacy concerns 文章

Good proactive engagement factors in privacy concerns

Many consumers love proactive engagement, when it’s done well. But honing it involves our data — which some of us would rather keep private.