Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.
If you want customers to be loyal to you, you have to start putting them first.
Churn rate can be a key metric to guide and improve a company's customer retention strategy and figure out its customer retention rate
Retaining customers during times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty.
Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention