Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.
Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.
If you want customers to be loyal to you, you have to start putting them first.
While companies should closely monitor their customer retention rate and churn rate, there are other customer retention metrics worth paying attention to.
Retaining customers during times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty.