客戶服務管理

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

文章

Become a CX Champion—Best practices for you and your team

ESG Research 準確指出公司提升客戶體驗的部分和落後的部分。

最新故事

The new rules for customer service outsourcing in a changing world 文章

The new rules for customer service outsourcing in a changing world

Here are four questions you should ask before getting started with an outsourcer.

How SMB CX Leaders Who Raise Their Game Are Driving Business Success 文章

How SMB CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.

How CX Leaders Who Raise Their Game Are Driving Business Success 文章

How CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.

Customer experience management advice from the pros 文章

Customer experience management advice from the pros

Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…

Addressing customer experience from the CIO perspective 文章

Addressing customer experience from the CIO perspective

For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…

How to immediately improve your customer experience in 5 simple ways 文章

How to immediately improve your customer experience in 5 simple ways

Experts share the CX strategies that make a real difference.

9 customer service gifs that explain a day in the life of a support agent 文章

9 customer service gifs that explain a day in the life of a support agent

Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.

How to be customer obsessed 文章

How to be customer obsessed

We’ve all heard the stories of companies going above and beyond to provide their customers with…