客戶服務管理

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

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Customer service definition for 2020 and beyond

Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships

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5 tips for providing customer oriented support (and why you should)

5 tips for providing customer oriented support (and why you should)

Your support team can create customer loyalty. Here's how.

Scaling your support team: 7 common questions, answered 文章

Scaling your support team: 7 common questions, answered

Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…

Work smarter: Live chat best practices 文章

Work smarter: Live chat best practices

As with any communication channel, there’s a right way and a less effective way to offer…

5 components of a winning knowledge base article template 文章

5 components of a winning knowledge base article template

The key is to find the right mix of knowledge base article templates for your customer-audience

3 tips on how to improve your IT service desk 文章

3 tips on how to improve your IT service desk

Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees

5 skills that make your customer service resume stand out 文章

5 skills that make your customer service resume stand out

Top things hiring managers look for in a customer service resume

Content management vs knowledge management 文章

Content management vs knowledge management

Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.

The knowledge management system in practice 文章

The knowledge management system in practice

A knowledge management system helps people find, contribute to, or benefit from a company's institutional knowledge.