Customer support social media
Latest stories Page 2
Article Businesses, meet Messenger
When we’re not face-to-face with friends and family (and sometimes, even when we are), we use…
Article Writing Great Emails to Customers: How Social Media Has Changed the Rules
While contact centers are spending lots of energy servicing newer channels, many customers still prefer email.…
Article How to provide great customer service through social media
In our new guide to Providing Great Customer Service Through Social Media, we explore some best…
Guide How to Provide Great Facebook Customer Service
Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…
Article Essential marketing skills every person should know
Marketing can be a very complex subject, but anyone can develop a few of the core…
Infographic Why are customers turning to social media?
It’s no secret that social media is an important support channel—more that 34% of consumers head…
Article Tip of the week: adding the feedback tab to your Facebook Page
With our current Facebook integration, you are able to capture both wall posts and private messages…
Article Infographic: best in practice
Your reputation for providing quality customer service matters. In fact, as our latest infographic illustrates, the…
Article 5 Ways to Prevent Customer Fallout
Originally published on The 1to1 Blog The real-time Web is an increasingly powerful tool for customers…
Retailers Get the Gift of Social Media for the Holidays
Savvy retailers this holiday season are taking advantage of the millions of consumers now using social…
The Struggle Over Social Media Strategies Around Customer Service
Service organizations are looking to deliver customer service and support through multiple channels, such as contact…
Social studies: A business-to-consumer social media report card
When the Internet entered the mainstream, life became a lot more challenging for traditional retailers. The…
Tip with a tweet for great customer service
When you have a great customer experience at a restaurant, you probably leave a generous tip,…
Biz success seekers take note
We admit we’re suckers for these compliments. We love to make our customers look great just…