Sales and support automation

圖解資訊

使客戶能運用人工智慧進行自助服務

With the variety of ways that customers reach out for support—like via email, calling over the…

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Using AI for better self-service Guide

Using AI for better self-service

Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While…

Customer service trends: faster, cheaper, and more human 文章

Customer service trends: faster, cheaper, and more human

Customers want service that is both fast and human. Those two ideas might seem at odds…

How Discord scaled to support 46m monthly active users 文章

How Discord scaled to support 46m monthly active users

As its community exploded to 150M users in under three years, Discord – one of the…

Expert Roundtable: How AI Creates Better, Proactive Customer Experiences 文章

Expert Roundtable: How AI Creates Better, Proactive Customer Experiences

From chatbots to intelligent recommendation engines, AI has helped speed up customer service for both customers…

Expert Series: How to drive more automated resolutions with Answer Bot 文章

Expert Series: How to drive more automated resolutions with Answer Bot

As your agents continue to grow their expertise, how can you make sure that knowledge benefits…

How Dollar Shave Club implemented AI with Zendesk 文章

How Dollar Shave Club implemented AI with Zendesk

Artificial intelligence is likely to touch every aspect of our lives, including the way we experience…

Chatbots and the future of real-time communication

Chatbots and the future of real-time communication

Companies are using chatbots to scale more and more. While chatbots are powerful engagement tools, they…

How Businesses use Machine Learning for Customer Experience 文章

How Businesses use Machine Learning for Customer Experience

Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…