Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories Page 18
Article 6 productivity tips for customer support agents
Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency
Guide How to grow your business through customer relationships in 2020
There are a number of generic ways to grow a small business, such as managing your…
Guide A guide to mobile CRM
Chances are, your sales team isn’t in front of their computers all day, so they can’t…
Article Deep learning vs machine learning: a simple way to learn the difference
Machine learning and deep learning - you've heard of these terms that describe artificial intelligence. Here's a simple way to understand the difference
Article Good customer service: 10 ways to deliver great customer service
What is good customer service? Be nice. Be quick. Be thorough. Your customers will thank you. And so will sales, marketing, and the rest of your company.
Article 3 best practices to cultivate loyalty in customer service
There are actionable ways to drive loyalty through your customer support. And loyalty really matters
Article The Zendesk Customer Experience Trends Report 2020
Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…
Article Synchronized service: Citizen and Bulova merge with CX in mind
When high-end watch companies Citizen and Bulova merged, they turned to Zendesk's Sunshine platform to ensure…
Article Use your IoT data to create a better customer experience
Paying attention to their IoT data can help companies foster deeper relationships with customers and create better experiences
Article Traveling this holiday season? You might be messaging a lot more than usual
Travel and hospitality brands are creating unique, scalable customer experiences using messaging
Article Nailed it: Customer service quotes to get you motivated
We collected some customer service quotes to look to when the going gets tough
Download: The best hold music since ‘Careless Whisper’
Did you know that the average person will spend 43 days of his or her life…
Providing great social media customer service
What is social media customer service? Social media customer service is offering support through social channels,…
Article How support data influences customer experience
When customers interact with support agents, they’re feeding companies with incredible insights that can transform CX. It affects agent workflow, product roadmaps, and overall customer experience.
Article 5 benefits of using customer service chatbots with AI
Customer service bots aren't about removing human agents from the equation—they're meant to provide benefits to agents and customers alike
Article Using data to amplify the Voice of Customer
Businesses with a VoC program boast higher customer satisfaction, and have a better reputation when it comes to customer experience
Article Expanding omnichannel support with WhatsApp
Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs
Article The difference between chat and messaging
For support leaders focused on providing a rock-solid customer experience, it's important to know the differences between live chat and asynchronous messaging—and which one customers prefer
Article Lights, camera, integration
We’re putting a spotlight on our brand new cast of app integrations