Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

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6 productivity tips for customer support agents Article

6 productivity tips for customer support agents

Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency

How to grow your business through customer relationships in 2020 Guide

How to grow your business through customer relationships in 2020

There are a number of generic ways to grow a small business, such as managing your…

A guide to mobile CRM Guide

A guide to mobile CRM

Chances are, your sales team isn’t in front of their computers all day, so they can’t…

Deep learning vs machine learning: a simple way to learn the difference Article

Deep learning vs machine learning: a simple way to learn the difference

Machine learning and deep learning - you've heard of these terms that describe artificial intelligence. Here's a simple way to understand the difference

Good customer service: 10 ways to deliver great customer service Article

Good customer service: 10 ways to deliver great customer service

What is good customer service? Be nice. Be quick. Be thorough. Your customers will thank you. And so will sales, marketing, and the rest of your company.

3 best practices to cultivate loyalty in customer service Article

3 best practices to cultivate loyalty in customer service

There are actionable ways to drive loyalty through your customer support. And loyalty really matters

The Zendesk Customer Experience Trends Report 2020 Article

The Zendesk Customer Experience Trends Report 2020

Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…

Synchronized service: Citizen and Bulova merge with CX in mind Article

Synchronized service: Citizen and Bulova merge with CX in mind

When high-end watch companies Citizen and Bulova merged, they turned to Zendesk's Sunshine platform to ensure…

Use your IoT data to create a better customer experience Article

Use your IoT data to create a better customer experience

Paying attention to their IoT data can help companies foster deeper relationships with customers and create better experiences

Traveling this holiday season? You might be messaging a lot more than usual Article

Traveling this holiday season? You might be messaging a lot more than usual

Travel and hospitality brands are creating unique, scalable customer experiences using messaging

Nailed it: Customer service quotes to get you motivated Article

Nailed it: Customer service quotes to get you motivated

We collected some customer service quotes to look to when the going gets tough

Download: The best hold music since ‘Careless Whisper’

Download: The best hold music since ‘Careless Whisper’

Did you know that the average person will spend 43 days of his or her life…

Providing great social media customer service

Providing great social media customer service

What is social media customer service? Social media customer service is offering support through social channels,…

How support data influences customer experience Article

How support data influences customer experience

When customers interact with support agents, they’re feeding companies with incredible insights that can transform CX. It affects agent workflow, product roadmaps, and overall customer experience.

New apps to be thankful for Article

New apps to be thankful for

We're closing out November with some great new apps

5 benefits of using customer service chatbots with AI Article

5 benefits of using customer service chatbots with AI

Customer service bots aren't about removing human agents from the equation—they're meant to provide benefits to agents and customers alike

Using data to amplify the Voice of Customer Article

Using data to amplify the Voice of Customer

Businesses with a VoC program boast higher customer satisfaction, and have a better reputation when it comes to customer experience

Expanding omnichannel support with WhatsApp Article

Expanding omnichannel support with WhatsApp

Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs

The difference between chat and messaging Article

The difference between chat and messaging

For support leaders focused on providing a rock-solid customer experience, it's important to know the differences between live chat and asynchronous messaging—and which one customers prefer

Lights, camera, integration Article

Lights, camera, integration

We’re putting a spotlight on our brand new cast of app integrations