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Janet Pratt has seen John Lewis move from typewriters to electric typewriters to computers. Today, she’s&mldr;

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Managing support across various channels can create accountability problems and make your customer feel undervalued. Here&mldr;

Join our product marketing team for an in-depth walk-through of all product updates in the last&mldr;

Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important&mldr;

We’re often asked how to optimize Zendesk notifications to ensure that both customers and your support&mldr;

Get the most out of Zendesk's Pathfinder app with this Community Tip from James Baldwin of&mldr;

Getting your hands dirty, in the weeds, isn’t always fun, but it's an important maintenance task&mldr;

Satisfaction prediction has the potential to change the way your team processes customer support requests. See&mldr;

It's common for engineers to seek help from senior engineers in order to resolve tickets or&mldr;