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3 ways to use Zendesk as an ecommerce help desk

Managing support across various channels can create accountability problems and make your customer feel undervalued. Here…

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Play nicely in the ticket queue using the Play button or Guided mode 文章

Play nicely in the ticket queue using the Play button or Guided mode

Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important…

Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer) 文章

Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer)

It's common for engineers to seek help from senior engineers in order to resolve tickets or…

Zendesk on Zendesk: The lifecycle of a problem ticket 文章

Zendesk on Zendesk: The lifecycle of a problem ticket

Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk…

Community tip: Best practices for using views 文章

Community tip: Best practices for using views

Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view…

Multiple brands, one Zendesk: introducing Multibrand 文章

Multiple brands, one Zendesk: introducing Multibrand

Whether you’re a local shop or an international conglomerate, consumers expect your brand to stay consistent…

Fine Tuning: Agent productivity 文章

Fine Tuning: Agent productivity

Is your ticket volume growing, causing your support agents to stress about staying ahead of the…

Community tip: find your repeat customers 文章

Community tip: find your repeat customers

I am sure we all have experienced the anxious customer. The one that emails you a…

Zendesk customization – best practices for UX, part 3 文章

Zendesk customization – best practices for UX, part 3

In part 3, we take a look at how certain customizations are done on the back…