Starting from Scratch: Open Source Help Desk
What is an open source help desk?
An open source help desk or open source ticketing software is an internal system used by a company that is built on free and openly available source code. While it is free for users to download, there are other high costs associated with building, modifying, and maintaining open source software.
Zendesk provides a safety net and is here to help. With open source software, there's no dynamic support.
However, some companies choose not to make the appropriate investment in IT software, which can extend to not investing in the software. This forces some IT departments to use free open source software. While this is a free option up front, IT must then build the help desk from scratch, costing time and resources. And if something goes wrong or they wish to make an update, they must do so themselves.
The right time
Zendesk's customer support offerings includes an open platform and open API, so there's lots of flexibility to make changes and integrate with other systems. Ticket management and tracking are easy, both for the company and customers. Zendesk’s services and success team can help companies customize all of their content based on support. Developers love Zendesk's interface and it's open platform, which leads to a “best of both worlds” scenario: they get a trusted solution with plenty of flexibility but don't have to build a help desk from scratch. Zendesk provides a safety net and is here to help whereas with open source, there's no support.Get a little help for your help desk
There are many tips and tricks for building a great help desk. Learn more today!