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提供卓越的多管道體驗

提供卓越的多管道體驗

建立更加良好的關係

Multi-Channel relationships allow you to always be reachable by your customers - at anytime - from anywhere.
Learn how to get started with building a multi-channel support model. Download our guide.

即時與客戶互動

觀看如何開始使用多管道服務模式。

  • • Boost agent productivity

  • • Improve customer satisfaction

  • • Set up new channels quickly
提供卓越的多管道體驗

交談

Learn how to deliver a personal, productive phone support experience to manage all customer conversations.

  • • Develop goals for providing great phone support

  • • Organize and optimize your phone support

  • • Measure and improve the support you provide

Deliver a faster response

Learn how adding a chat channel delivers a faster and a more personal way to engage with customers.

  • • Manage customer experience and chat volume

  • • Determine your staffing requirements

  • • Train agents to chat effectively

Keep up with customer expectations

Read how customers have increasing expectations around which channels they should be served over and how long response times should be.

更多資源

  • Le Tote 的案例

    Le Tote 在其 app 中內嵌了一個客服中心和 Zendesk Chat,在提供卓越客戶體驗的同時,降低了成本

    瞭解更多 >
  • The WeGoLook Story

    WeGoLook implements a unique channel strategy for their different customer segments. See how they approach it.

    瞭解更多 >
  • ZENDESK TRAINING

    Get started with Zendesk training or advance your skills with Zendesk Support Certification.

    瞭解更多 >
  • ZENDESK SUPPORT

    Get help with a support question or ask a question from the community.

    瞭解更多 >