CCW special report: knowledge management

CRM
<5 分鐘

Uncovering the TCO of CRM

Customer expectations: how to meet rising demands

CRM
5 - 10 分鐘

The top 3 challenges facing direct to consumer retailers (D2C)

客戶忠誠度
10 分鐘以上

How Disney reimagined the cruise experience

How-to guides
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How to get sales and customer service teams working together

客戶忠誠度
10 分鐘以上

How One Medical turned doctors into designers

Gartner’s top 10 strategic technology trends for 2019

Getting started with Zendesk Explore—your guide to customer analytics

CRM
<5 分鐘

Go beyond support: Top 5 use cases for an open CRM platform

How Zendesk helps HR teams with the employee experience

How Zendesk helps IT teams with the employee experience

客戶忠誠度
10 分鐘以上

Ellevest’s gender-aware investing experience

Your guide to the wonder years of knowledge management

客戶滿意度
5 - 10 分鐘

The importance of customer experience

客戶滿意度
5 - 10 分鐘

Customer service tips for better support

The Repeat Customer podcast is back!

客戶滿意度
5 - 10 分鐘

Customer experience management: why it matters

Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools

What is a support ticket?

The Zendesk Benchmark: customer experience trends how-to guide

Zendesk 基準:2019 年客戶體驗趨勢

客戶服務軟體
5 - 10 分鐘

The types of customer service you should know about

Scalable self-service support: tailor-made for every company

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