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The Zendesk Benchmark: customer experience trends how-to guide

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Zendesk 基準:2019 年客戶體驗趨勢

客戶服務管理
5 - 10 分鐘

The types of customer service you should know about

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Scalable self-service support: tailor-made for every company

Employee experience: How consumer expectations are shaping the workplace

5 fun facts about omnichannel support

Other vendors to consider for modern analytics and BI

Four best practices for implementing extreme customer self service

什麼是糟糕的客戶服務?

客戶體驗
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人工智慧如何改善客戶體驗

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5 things that stand out in a customer service resume

Are customer surveys effective?

Chat
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Using AI for better self-service

Quantifying the business impact of customer service in Australia

Quantifying the business impact of customer service in Singapore

客戶體驗
10 分鐘以上

How Bark disrupted pet retail with a great customer experience…for dogs

客戶體驗
10 分鐘以上

How Brooklinen woke up the bedding industry by going direct-to-consumer

客戶體驗
10 分鐘以上

How Eaze is changing the customer experience for a newly legal product: cannabis

Why omnichannel support is no fairytale

客戶服務管理
10 分鐘以上

Customer feedback: how to hear the voice of the customer

分析
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The 3 types of customer service metrics that matter

客戶服務策略
5 - 10 分鐘

Proactive support: The right way to engage

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全通路支援操作指南

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5 - 10 分鐘

Agility and the total cost of the customer experience

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