Technical documentation authoring tools

Most customers try to resolve a problem themselves before getting in touch. Today's technical documentation authoring tools enable you to see the journey of your customer through web pages, help center articles, and community posts before they get to you. This enables you to create a ticket for a user with better documentation, therefore resolving technical difficulties faster and easier.

With Zendesk Support, you can create a trigger that will automatically assign tickets to that specialized group or agent whenever customers write in from that particular channel. This removes the manual work and potential errors from agents passing tickets around.

不同的方法

透過針對每種不同類型的客戶請求使用獨特的表單,您可確保將各種請求轉到合適的地方。而且由於代理具有與客戶特定問題相關的更多詳情,代理和客戶雙方都能節省時間。

盡享優勢

Zendesk Support is:

  • Multichannel: Seriously. Email, social, chat, talk, text
  • Multilingual: Localized support content in over 40 languages can be dynamically applied everywhere – automations, macros, triggers, and knowledge base articles
  • Multibrand: Unique help centers, support channels, and business rules for multiple brands, regions, or products managed within a single help desk