With Zendesk’s Multibrand solution, all agents can access tickets for all brands. This enables your support team to seamlessly move between requests from all of your brands and provide faster support.
However, some teams might want to restrict the agents that are able to work on tickets for specific brands. This tip of the week will walk you through that setup.
You can still use group permissions to control the tickets your agents can access. Agents won’t be restricted by brand, but with simple routing rules you can get the right tickets to the right people, and prevent others from working on them.
Head over to the forums to learn more