Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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What ‘the customer is always right’ means in a digital-first world

While critics of this customer service philosophy contend that it risks enabling rude or entitled customers, it was never meant to be taken literally. The point wasn’t that customers should always get their way no matter how outrageous their demands. On the contrary, it was to give employees permission to truly listen to their customers.

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Gartner’s predictions for 2021: CRM customer service and support 白皮書

Gartner’s predictions for 2021: CRM customer service and support

As your approach to customer service matures, the complexity of your customers’ issues increases.

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3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey

The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…

All new Suite, radically simple 文章

All new Suite, radically simple

Zendesk has evolved how we design, develop, and deploy our customer service solutions. The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy, and use

Deliver better ecommerce customer experiences with Zendesk and Shopify 文章

Deliver better ecommerce customer experiences with Zendesk and Shopify

Give your agents instant access to customers' details and order information—all inside Zendesk.

5 種類型的網路自助服務(以及如何設定) 文章

5 種類型的網路自助服務(以及如何設定)

瞭解如何實作網路自助服務,以便顯著改進您的客戶體驗和滿意度。

什麼是數位轉型?定義、範例與重要性 文章

什麼是數位轉型?定義、範例與重要性

Your guide to customer-centric digital transformation.

運用 Zendesk 與 Amazon Connect 提供個人化的客戶體驗 文章

運用 Zendesk 與 Amazon Connect 提供個人化的客戶體驗

在數位為先的世界中,聯絡中心需要比以往任何時候都更快地行動。

各家公司如何在從 Salesforce 轉為 Zendesk 後蓬勃發展 白皮書

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瀏覽此電子書,瞭解無論大小、各種類型的公司如何在從 Salesforce 轉為 Zendesk 後蓬勃發展。