Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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Elevate your ecommerce business with Zendesk integrations

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…

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Understanding enterprise chatbots: Why and how to use them for support 文章

Understanding enterprise chatbots: Why and how to use them for support

Save time for your customers and agents with enterprise chatbots.

The benefits of being on Discord—how to provide great CX to communities 文章

The benefits of being on Discord—how to provide great CX to communities

Last year, meeting up with friends looked a lot different. With everyone stuck at home during…

Achieve quick ROI on your CX: How small businesses innovate at scale 文章

Achieve quick ROI on your CX: How small businesses innovate at scale

Small businesses can have big CX.

Never fear, integrations are here 文章

Never fear, integrations are here

Here are the newest integrations from Zendesk to help your team provide great experiences.

The 12 best call center software of 2021 (according to users) 文章

The 12 best call center software of 2021 (according to users)

Find out from real-life users what it’s like to use some of the most popular call center software.

Switching from live chat to messaging 文章

Switching from live chat to messaging

You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.

How Zendesk is helping the vaccine distribution effort 文章

How Zendesk is helping the vaccine distribution effort

Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort

What ‘the customer is always right’ means in 2021 文章

What ‘the customer is always right’ means in 2021

While critics of this customer service philosophy contend that it risks enabling rude or entitled customers, it was never meant to be taken literally. The point wasn’t that customers should always get their way no matter how outrageous their demands. On the contrary, it was to give employees permission to truly listen to their customers.