Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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What ‘the customer is always right’ means in 2021—and is it true?

'The customer is always right' is often misunderstood, but it's more relevant than ever as CX becomes a key competitive differentiator.

最新故事

What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business 文章

What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business

WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.

What is an HR help desk? A beginner’s guide. 文章

What is an HR help desk? A beginner’s guide.

An HR help desk helps both your business and your customers—here's why.

Zendesk obtains HDS certification 文章

Zendesk obtains HDS certification

Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.

運用 Zendesk 整合功能提升您的電子商務業務 文章

運用 Zendesk 整合功能提升您的電子商務業務

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…

了解企業聊天機器人:為什麼以及如何使用聊天機器人提供支援 文章

了解企業聊天機器人:為什麼以及如何使用聊天機器人提供支援

利用企業聊天機器人為您的客戶和客服專員節省寶貴時間。

The benefits of being on Discord—how to provide great CX to communities 文章

The benefits of being on Discord—how to provide great CX to communities

Last year, meeting up with friends looked a lot different. With everyone stuck at home during…

Achieve quick ROI on your CX: How small businesses innovate at scale 文章

Achieve quick ROI on your CX: How small businesses innovate at scale

Small businesses can have big CX.

Never fear, integrations are here 文章

Never fear, integrations are here

Here are the newest integrations from Zendesk to help your team provide great experiences.