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Best practices


Closing the AI Trust Gap: Building confidence through responsible innovation

AI is transforming how companies support their customers, but delivering on its promise requires more than…

Latest stories

Article
5 min read

Why service design should be at the core of your CX strategy

While you may not be familiar with service design, you’ve almost certainly experienced the frustration of…

Article
6 min read

How Zendesk uses agentic AI to deliver instant, human-like support at scale

We use what we build. Zendesk’s own support team runs on the same agentic AI and…

Article
5 min read

Everyone’s launching AI agents. Few are ready for them.

Just a few years ago AI agents might have felt like something out of a science…

4 min read

Results, not hype: How SeatGeek and TransferGo use AI to deliver real CX impact

AI might be the hot topic in CX, but for Whitney Thomas at SeatGeek and Marta…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
5 min read

The power of listening: 3 ways Lush drives brand growth with CX

Today’s top brands are transforming their customer experience with actionable feedback that not only helps customers…

Article
4 min read

Designing the future of CX: 3 ways Notion creates seamless experiences

What does it take to deliver a five-star customer experience at every interaction? At Zendesk Relate,…

Article
5 min read

Inside Dutch Bros HR: Embracing failure to redefine employee service

What does it take to be one of the fastest-growing companies in the U.S.? It’s more…

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